ATTN: Please be aware of text message scams that are circulating from various merchants, with a link to confirm purchase. DO NOT CLICK on the link. 

Due to weather conditions causing power outages, both our Egelston and Ravenna branches are CLOSED today. Our Norton branch is Drive-Up ONLY.

Check out our locations page for the next closest branch to you. 


Customer Service

Our Michigan based customer service team is ready to assist you if you are unable to visit your local branch. 

Click here for LOCATIONS

  • 8:30 AM and 5 PM - Monday - Friday 
  • (After hours)  5 PM to 11 PM Monday - Friday
  • 9 AM to 5 PM - Saturday, Sunday and Holidays

Our customer service support team can also assist in the following areas:

  • Transfers
  • Payments
  • Inquiries
  • Debit cards
  • Fraud issues
  • and more! 

Hola Linea Service


Hola, ChoiceOne tiene un número de teléfono exclusivo en español para que pueda hacer preguntas sobre sus cuentas. Los representantes están disponibles de 9 AM a 5 PM de lunes a viernes. Si no obtiene un representante, deje un mensaje para ser contactado.

(Hello, ChoiceOne has a dedicated Spanish speaking phone number for you to ask questions about your accounts. Representatives are available 9 AM to 5 PM, Monday through Friday. If you do not get a representative, please leave a message to be contacted.)

iTalk – Phone Banking


Access your account balance, and transfer funds simply by calling in. Our phone banking option is available in English and Spanish for your convenience.

Use the following steps to access Phone Banking:

  • Dial 800.887.8282
  • Press “1”. Continue following the instructions. If you are not calling from a touch-tone phone, you will be connected with customer service support during normal banking hours.
  • When asked, enter your tax identification number, then enter the # sign.
  • When asked, enter your personal identification number, then enter the # sign. This will be your pin number to be used each time you call into iTalk.
  • The provided Spanish instructions will always follow the English version at every step.
  • Simply hang up to end your call at any time.

Lost or Stolen
Debit Cards

During business hours you can call customer service support at 888.775.6687 to assist you in closing a debit card and ordering a new replacement card.

Lost or Stolen
Credit Cards

Within the U.S.

Outside the U.S.

Report Fraud
Customer Service

You can reach the fraud department
24 hours a day by choosing the 
self serve prompts when you call in.