ATTN - West MI:  Our Cedar Springs location is having temporary construction done outside of the branch, causing some minor issues accessing the branch parking lot. We apologize for the inconvenience, however, please note that the branch is still open, and the construction should conclude by the end of the day.

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Lost or Stolen

Debit Cards

Lost Debit Cards – temporarily turn your debit card on or off within digital banking:

  • Select Organize Dashboard (step can be skipped if your Card Management card is already enabled.)
  • Select Card Management
  • Select the Card you want to Lock
  • Toggle the green button to the left to Lock Card
    • Unlock the card by toggling the button to the right

Stolen Debit Cards - report stolen cards within digital banking:

  • Select Organize Dashboard (step can be skipped if your Card Management card is already enabled.)
  • Select Card Management
  • Select the Card you want to report
  • Select Report lost/stolen – please note once you select lost/stolen the card is permanently deactivated

During business hours you can call customer service support at 888.775.6687 to assist you in closing a debit card and ordering a new replacement card.

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