Please be aware of a scam that is circulating where the caller ID shows a legitimate bank phone number, but the call isn't originating from ChoiceOne Bank. ChoiceOne will never ask for sensitive information such as online banking credentials, debit card numbers, or one-time passcodes over the phone. If you have shared any personal information or have questions or concerns about ChoiceOne Bank, please contact Customer Service immediately at 888.775.6687.

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Debit Cards

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Lost or Stolen

Debit Cards

Lost Debit Cards – temporarily turn your debit card on or off within digital banking:

Select Organize Dashboard (step can be skipped if your Card Management card is already enabled.)
Select Card Management
Select the Card you want to Lock
Toggle the green button to the left to Lock Card
- Unlock the card by toggling the button to the right

Stolen Debit Cards - report stolen cards within digital banking:

Select Organize Dashboard (step can be skipped if your Card Management card is already enabled.)
Select Card Management
Select the Card you want to report
Select Report lost/stolen – please note once you select lost/stolen the card is permanently deactivated

During business hours you can call customer service support at 888.775.6687 to assist you in closing a debit card and ordering a new replacement card.