Frequently Asked Questions
Course Modules
Business users should use Cash Manager found under the Classic Business Sign In to process ACH and Wires.
This will bring them into the Classic Online Banking experience.
ChoiceOne’s Money Manager lets users categorize transactions and add accounts from multiple institutions into a single view. It also includes data visualizations such as spending trends, budgets and net worth. You can find Money Manager on mobile under the flyout menu, labeled Money Manager.
Within Online Banking, you will find Money Manager by:
- Select an Account.
- Press the Money Manager button.
- Wait for the Money Manager interface to load.
Gives cardholders a variety of restriction and alert choices which strengthens fraud detection and prevention.
You can find this listed under the card within both the app and online.
- Select the Card.
- Press Alerts and protection.
- Adjust preferences to restrict or alert based on merchant types, transactions, and/or locations.
Registration is completed in three easy steps:
- Choose the type of token from the list below.
- Install and run the desktop program, mobile app, or have the physical token ready.
- Log back in and select the 'Yes' button at the bottom of this page to register your token.
1. Choose your token
Desktop Token | A free program that is downloaded to your PC or Mac. It may be downloaded free of charge at: https://idprotect.vip.symantec.com/
Mobile App Token | A free mobile app for your smart phone or tablet. The app may be downloaded free of charge using your mobile phone at: iOS or Android. The app may also be found by searching keywords ‘VIP Access’ in the Apple App Store or Google Play.
Physical Token | A tangible, transportable item that can be attached to a keychain. Contact us to place your order.
2. Install your token.
If you chose the desktop program or mobile app, run VIP Access. You should see a Credential ID (Serial Number) and a six digit Security Code.
If you chose the physical token, have it close by to register. The six digit Security Code is on the front and changes at the press of the button. The Credential ID (S/N) is found on the back.
3. Register your token
You are now ready to begin the registration process. Select 'Yes' to register your token.
ACH Limits can be requested via email on company letterhead from a signer on the business account to [email protected] or by sending a message using the online banking messaging option.
If approved, the increase can be made available within the same day.
Microsoft Internet Explorer no longer receives any feature updates and does not support modern web application security. All users are highly encouraged to switch to an alternate browser.
The latest version of most modern browsers are supported. You can view our full Browser Support Policy online.
Seasonal ACH Limits can be setup when a new or updated Treasury Management contract is signed.
Seasonal ACH Limits are a convenient way to adjust limits on a yearly basis due to seasonal workers or end-of-year bonuses that may go above your defined ACH limit.
